Satisfaction Policy
Nutrition & Consumable Products
Always Happy Promise
We want you to love the nutrition you purchase from The Feed. We also know that sports nutrition is personal — a flavor, texture, supplement, or fueling product that works perfectly for one athlete may simply not be the right fit for another.
That’s why we offer our Always Happy Promise.
If you try a nutrition or consumable product and you’re not satisfied with it, let us know within 30 days of delivery and our Athlete Experience team will work to make it right.
How the Always Happy Promise Works
For opened nutrition and consumable products, qualifying products are eligible for 50% of the price paid in Feed Credit.
Feed Credit is calculated based on the price you paid for the qualifying product, after any discounts or promotions, and does not include shipping or taxes. The Always Happy Promise applies to nutrition and other consumable products sold by The Feed, including sports nutrition, hydration products, supplements, and vitamins.
Unopened Products
If you have an unopened nutrition or consumable product that you would like to return, please contact our Athlete Experience team before sending anything back. We’ll provide the appropriate return instructions and let you know what options are available for your order.
Fair Use of Our Always Happy Promise
Our Always Happy Promise is designed to give you the confidence to try new nutrition without worrying about being stuck with something that simply doesn’t work for you.
All requests under the Always Happy Promise are subject to review by our Athlete Experience team. The Feed reserves the right, at our reasonable discretion, to limit or decline Feed Credit, refunds, replacements, or other remedies where we identify potential misuse or abuse of the policy.
This may include, but is not limited to, unusually frequent or repeated satisfaction claims, claims involving unusually large quantities of products, duplicate claims, multiple claims for products that have previously been purchased or used, or circumstances where we reasonably believe the policy is being used for purposes other than trying a product in good faith.
We may ask for additional information about your order or your experience with a product before approving a claim. Feed Credit issued under the Always Happy Promise is limited to a maximum of $80 per customer in any 60-day period.
The Always Happy Promise is intended for individual customers purchasing products for personal use. It does not apply to wholesale, resale, commercial, or bulk purchases.
The Feed may modify or discontinue the Always Happy Promise at any time. Any changes will not affect claims relating to qualifying purchases made before the updated policy takes effect. Nothing in the Always Happy Promise limits any rights or remedies you may have under applicable consumer protection laws.
Damaged Packages
We understand that damage can happen during shipment which is sometimes beyond our control. If your product arrives in a condition that you find not suitable to eat, please send us a message with a photo. We will be happy to provide a replacement or issue a store credit for the products that arrived damaged. We ask that you reach out to us within 7 business days of delivery.
Gear Items
For gear that arrives damaged or falls under the manufacturer's warranty - Please send a photo of the damage or error message to hello@thefeed.com. We will either help process a claim for the product and a replacement product or store credit will be provided, or we will direct you towards the correct place to make a warranty claim for the product. For returns on gear that you have used, we follow the manufacturer's instructions for satisfaction guarantees. This is specific to each gear product, terms and conditions may change.
Need Help?
Our Athlete Experience team is always happy to help!
For the quickest assistance, use the chat widget on our website to connect with MattBot, our virtual assistant, available 24/7.
You can also email us at hello@thefeed.com or call us at +1 (720) 864-0086. Please include your order number and the email address associated with your order so we can assist you as quickly as possible.